Can I switch tiers later?

Absolutely. Most festivals start with Core to prove the value, then move to Pro when they need analytics and branding.

What determines my exact Core tier pricing?

Your festival's attendee capacity. Small (up to 2,000): £800/year. Medium (2,001-5,000): £1,000/year. Large (5,001-7,500): £1,200/year.

Do you offer a free trial or pilot?

We can run a pilot for a single event so you can see the value firsthand. Get in touch and we'll work out the right arrangement.

How long does setup take?

Core can be live within days. Pro is similarly fast. Branded takes 4-6 weeks for custom development and app store submission.

Can I use Flux for non-music festivals?

Absolutely. Food festivals, cultural events, conferences, multi-day gatherings — if it has a schedule, stages and attendees, Flux works.

Flux

Privacy Policy

Last updated: 17 March 2026

Flux (“we”, “us”, “our”) is a festival companion platform. This policy explains how we collect, use and protect information when you use the Flux mobile app, admin portal or website at withflux.app.

1. Information We Collect

Account information

When festival organisers create an account, we collect their name, email address and festival details. This information is used solely to manage their event within Flux.

Attendee app usage

When attendees use the Flux app, we collect anonymous usage data including which artists are favourited, which stages are visited and general engagement patterns. This data is collected passively and is not linked to any personal identity. No account or login is required to use the attendee app.

Push notification tokens

If an attendee enables push notifications, we store a device token provided by Apple or Google to deliver notifications. This token is not linked to any personal information.

Enquiry form data

When you submit an enquiry through our website, we collect the information you provide (name, email, festival details) to respond to your request.

2. How We Use Your Data

To provide and operate the Flux platform for festival organisers and attendees
To deliver push notifications about schedule changes, safety alerts and event updates
To generate anonymous analytics for festival organisers (crowd flow, artist popularity, engagement trends)
To respond to enquiries and provide support
To improve the platform based on aggregated, anonymous usage patterns

3. Data Sharing

We do not sell personal data. Anonymous, aggregated analytics are shared with festival organisers to help them improve their events. We may share data with the following categories of service providers:

Infrastructure: Supabase (database hosting), Vercel (website hosting)
Notifications: Apple Push Notification Service, Firebase Cloud Messaging
Maps: Mapbox (interactive venue maps)

4. Data Retention

Organiser account data is retained for the duration of the subscription. Anonymous analytics data is retained to enable year-over-year comparison for returning festivals. Enquiry form data is retained for up to 12 months. Push notification tokens are automatically invalidated when the app is uninstalled.

5. Your Rights

Under UK GDPR, you have the right to access, correct or delete your personal data. Since attendee data is anonymous and not linked to any identity, there is no personal data to retrieve or delete for app users.

Festival organisers can request data export or account deletion by contacting us. We will respond to all valid requests within 30 days.

6. Cookies

The Flux website uses only essential cookies required for the platform to function. We do not use tracking cookies or third-party advertising cookies. Vercel Speed Insights may collect anonymous performance data.

7. Children

Flux is not directed at children under 13. We do not knowingly collect personal information from children. The attendee app collects no personal information from any user.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated through the platform or website. Continued use of Flux after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions or data requests, contact us at hello@withflux.app.